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Crucial Conversations gives you the skills to:

• Determine when a crucial conversation needs to be had or is happening
• Identify what each person is really saying
• Return the conversation back to safety when it starts to derail
• Prevent yourself and others from getting caught up in the ‘story’ and focus on the facts
• Increase the level of dialogue so that everything that needs to be shared is shared
• Get constructive outcomes and reinforce the relationship by creating more trust

Join Arabella Macpherson while she takes you through the importance of crucial conversations. Arabella Macpherson has been coaching CEOs, executives and senior leadership teams for over 15 years. Her clients receive practical skills that help them engage, influence and resolve conflict. This leads to healthy relationships, a cohesive and effective work environment and company growth. She has trained intensively in many areas including Neuro Linguistic Programming, NASA’s Process Communication Model and Mindfulness. In 2019, Arabella co-wrote the communication section of Macquarie Uni’s Global Online MBA. with over 60,000 participants and an average rating of 4.8/5. She’s been fortunate to work across all sectors from Lendlease, Stocklands, CBRE to AMEX, eBay, LinkedIn, Deloitte, Commbank, Macquarie Bank and the Australian Government. Her most popular programs include Present with Presence, Influential Conversations and Intuitive Leadership. Not only is Arabella experienced in consulting, coaching and training, but she also continually seeks out the latest developments so that clients know they’re getting the most current and effective skills in behavioural change.